1. EligibilityTo be eligible for a return or refund, please meet the following criteria: 1.1 Buyer Eligibility 1.1.1 General Eligibility Buyers who have purchased items through Artopium can request a return and refund under specific conditions. 1.1.2 Timeframe Initiate the return process within 3 days from the delivery date, as described in Section 2. Timeframe. Note that this timeframe may vary per order. 1.1.3 Seller's Return Policy Sellers may have their own return policies. Buyers should check the seller's policy before making a purchase. Artopium will intervene in cases of fraud or non-delivery, even if a seller doesn't accept returns. 1.2 Seller Return Policies 1.2.1 Seller's Policies Sellers establish their return policies, including return acceptance, conditions, and refund options. 1.2.2 Seller Responsibility Sellers must clearly communicate their policies, ensuring compliance with applicable laws. They are responsible for handling returns and issuing refunds accordingly. 1.2.3 Artopium's Intervention If a seller's policy conflicts with Artopium's standards or laws, or if buyers report fraud or non-delivery, Artopium may intervene and take necessary action. Note: Prioritize reviewing seller ratings, reviews, and return policies to ensure a satisfactory buying experience.
2. TimeframeThe timeframe for returns varies depending on whether it is an Artopium-issued refund or a seller-issued refund. Please refer to the relevant subsections below: 2.1 Artopium-Issued Refund Timeframe 2.1.1 Buyer Inspection Period After the item is delivered, buyers have three days to inspect it and decide if they want to initiate a return. 2.1.2 Negotiation Period If the buyer chooses to return the item, a three-day negotiation period begins, during which the buyer and seller can attempt to reach a resolution. 2.1.3 Return Shipment Period If no resolution is reached during the negotiation period, the buyer has seven days to ship the item to the return address and provide a tracking number to Artopium. 2.1.4 Seller Inspection Period Once the returned item is delivered, the seller has three days to inspect and verify its condition. 2.1.5 Refund Processing If the seller raises no complaints during the seller inspection period, Artopium will proceed with processing the refund to the buyer. 2.2 Seller-Issued Refund Timeframe 2.2.1 Seller Return Policy Period If the buyer inspection period has ended, and Artopium has released the funds to the seller, the buyer may initiate a seller-issued refund. The seller will determine a timeframe, known as the "seller return policy period," within which a return must be requested. Note: The seller return policy period can be set to any number of days, including zero days (indicating the seller does not accept returns). The seller must clearly state their return policy period on their profile. Failure to provide a stated return policy period will be considered as zero days. 2.2.2 Additional Timeframes All other timeframes during a seller-issued refund will be negotiated between the buyer and seller after the return process has been initiated. These timeframes are determined by mutual agreement and cannot be defined by Artopium. Note: Buyers should refer to the seller's return policy and communicate with the seller directly to understand the specific timeframes and conditions for a seller-issued refund.
3. Return ProcessThe return process for Artopium involves two scenarios: Artopium-issued refunds and seller-issued refunds. Please refer to the respective subsections below for detailed information. 3.1 Artopium-Issued Refunds 3.1.1 Within the Buyer Inspection Period If the buyer decides to initiate a return within the three-day buyer inspection period, they must contact Artopium to notify their intention. 3.1.2 Negotiation Period Artopium will then inform the seller about the buyer's request, initiating a three-day negotiation period. During this time, the buyer and seller can communicate and attempt to reach a resolution. 3.1.3 Return Shipment Period If no resolution is reached during the negotiation period, the buyer has seven days to ship the item to the return address provided by the seller. The buyer must also submit a tracking number to Artopium to verify the item's return. 3.1.4 Seller Inspection Period Upon the item's delivery to the return address, the seller has three days to inspect and confirm the item's condition. 3.1.5 Refund Processing If the seller raises no complaints during the seller inspection period, Artopium will proceed with processing the refund and return the funds to the buyer. 3.2 Seller-Issued Refunds 3.2.1 Seller Return Policy Period If the buyer inspection period has ended, and Artopium has released the funds to the seller, the buyer may initiate a seller-issued refund. The seller will specify their return policy period, which can be any number of days, including zero days indicating no returns accepted. The seller's return policy period must be clearly stated on their profile. 3.2.2 Buyer Communication To initiate a seller-issued refund, the buyer should directly contact the seller through the website, email, or phone to discuss the return and refund details. 3.2.3 Return Shipment and Tracking If an agreement is reached between the buyer and seller, the buyer must ship the item back to the seller within the agreed-upon timeframe. It is essential to obtain and provide a tracking number to verify the item's delivery to the seller's original shipping address. 3.2.4 Seller Refund Once the seller receives the returned item, they will issue a refund directly to the buyer's PayPal account or Bitcoin wallet, minus any applicable fees or based on the agreed-upon amount. Note: The specific timeframes, conditions, and communication processes for seller-issued refunds may vary depending on the individual seller. Buyers are encouraged to review the seller's return policy and communicate with the seller directly to understand the procedures for a seller-issued refund.
4. Refund Options4.1 Refund Methods 4.1.1 PayPal Refunds If the original payment was made through PayPal, refunds will generally be issued back to the buyer's PayPal account. The refunded amount will be subject to any fees charged by PayPal for the transaction. 4.1.2 Bitcoin Refunds If a refund is requested during the buyer inspection period, Artopium can issue a refund in Bitcoin. The refunded amount will be based on the original purchase price, minus any fees associated with the transaction and refund process. 4.2 Refund Amount Refunds will be issued for the purchase price of the item, less any fees associated with the original transaction and refund. These fees include any charges imposed by payment processors (such as PayPal) or Bitcoin network miners. 4.3 Return Shipping Costs All return shipping costs are the responsibility of the buyer, unless the seller agrees to pay for or reimburse the buyer during the negotiation period. However, Artopium cannot enforce or be held liable for a seller's refusal to cover return shipping charges. 4.4 Refund Timeframe The timeframe for processing refunds will generally follow the guidelines specified in the Timeframe section of this Return Policy. 4.5 Partial Refunds During a seller-issued refund, buyers may negotiate for a partial refund if only a portion of the order is being returned or under specific circumstances. Artopium only provides full refunds and does not negotiate partial refunds. 4.6 Non-Refundable Items 4.6.1 Digital Downloads All digital downloads are non-refundable. Once the download has been made available to the buyer, it cannot be returned or refunded. 4.6.2 Damaged or Used Items Any items that are damaged, altered, or show signs of obvious use may not be eligible for a refund. Please note that the specific terms and conditions of refunds, including any fees, currency, and restrictions, may vary based on the seller's policies, the payment method used, and the nature of the transaction. It is recommended for buyers to carefully review the refund options and conditions provided by Artopium and the individual sellers before making a purchase.
5. ExclusionsCertain items may be excluded from the return and refund policy due to their nature or specific seller policies. Any such exclusions will be clearly indicated in the item listing or seller's terms.
6. Damaged or Defective Items6.1 Buyer Inspection Period During the buyer inspection period, if the buyer discovers that the received item is damaged, defective, or obviously used, the following steps should be taken: 6.1.1 Initiate Return: The buyer must promptly contact Artopium within the specified timeframe to initiate the return process for a full refund. The steps to initiate a return can be found in Section 3 (Return Process). 6.1.2 Provide Evidence: To support the claim of a damaged, defective, or obviously used item, the buyer should submit photographs or other evidence of the issue to Artopium. This can be done by attaching photos or video to the provided email address. 6.1.3 Artopium's Evaluation: Artopium will evaluate the provided evidence to assess the validity of the claim. This evaluation will help determine the appropriate resolution for the damaged, defective, or obviously used item. 6.1.4 Resolution Options: Based on the evaluation, Artopium may offer resolutions such as a full refund or replacement of the damaged item. The specific resolution will depend on the circumstances and the policies outlined in Section 4 (Refund Options). 6.2 Seller Inspection Period During the seller inspection period, if the seller discovers that the returned item is damaged, defective, or obviously used, the following steps should be taken: 6.2.1 Provide Evidence: If the seller determines that the returned item is damaged, defective, or obviously used, they should submit photographs or other evidence of the issue to Artopium. This can be done by attaching photos or video to the provided email address. 6.2.2 Artopium's Evaluation: Artopium will evaluate the provided evidence to assess the validity of the seller's claim regarding the condition of the returned item. 6.2.3 Resolution Options: During the seller inspection period, if Artopium verifies that the item is damaged, defective, or obviously used, no refund will be issued to the buyer. The seller will retain the funds for the transaction.
7. DownloadsAll sales of downloadable items are final, and refunds are not available for such purchases. However, if you encounter any difficulties in accessing or downloading the purchased item, please reach out to our customer support team, and we will assist you in ensuring that you receive the item.
8. Communication and UpdatesArtopium facilitates communication between buyers and sellers by providing each other's contact information, including email addresses. This allows both parties to engage in direct communication to resolve any issues or concerns that may arise during the return process.
9. Customer SupportIf you have any questions, require assistance, or need further clarification regarding our return policy, please contact our customer support team at [contact email]. We are here to help you and ensure a smooth and satisfactory experience. Thank you for reviewing our Return Policy. By making a purchase through Artopium, you agree to adhere to the guidelines outlined above.